Service Department

The Financial System Reform Measures Act 44/2002 of 22 November and Royal Decree 303/2004 of 20 February approving the Financial Services Ombudsman Regulations are intended to improve information and customer protection through the creation of the necessary channels for greater transparency and better communication between users and financial institutions.

In this context and in application of the provisions of Article 9 of Ministerial Order ECO/734/2004 of 11 March, Loreto Mutua informs its mutual benefit fund members and participants in the pension plans that it manages, of the existence of a Mutual Benefit Fund Member and Participant Service Department which is obliged to resolve complaints and claims presented to it within one month, in accordance with its own Regulations.

This Department is located at the registered office of the Mutual Benefit Fund, Paseo de la Castellana 40, 28046 Madrid, (fax: 915 484 441 / e-mail: serviciodeatencion@loretomutua.com).

It is necessary to exhaust this route before lodging a complaint with the Ombudsman (Commissioner for the Defence of Insured Parties and Pension Plan Participants) (Paseo de la Castellana 15, 28046 Madrid or through its website at www.dgsfp.mineco.es) in the absence of a resolution or if you disagree with the Customer Service response.

This Department is located at the registered office of the Mutual Benefit Fund, Paseo de la Castellana 40, 28046 Madrid, (fax: 915 484 441 / e-mail: serviciodeatencion@loretomutua.com).

For more information about the Customer Service Center please consult our Customer Service Service Regulations.